“I am responsible . . .
When anyone, anywhere reaches out for help,
I want the hand of A.A. always to be there.
And for that: I am responsible.”
One of WAIA’s goals is to have a live person answer the telephones seven days a week, 24 hours a day to reach out to the still suffering alcoholic.
This is accomplished in two ways. The phones are answered in the office itself from 10:00 AM – 10:00 PM daily by Desk Volunteers. From 10:00 PM-10:00 AM the phones are forwarded to the personal phones of Night Watch volunteers.
The four daytime shifts (10:00 AM-1:00 PM, 1:00 PM-4:00 PM, 4:00 PM–7:00 PM and 7:00 PM–10:00 PM) are coordinated by the Office Assistant.